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display shut down ...

Posted: Sun Jan 03, 2016 7:12 pm
by patrice
hi,
this day i had a problem with my UTCOMP V2.5.8 at one moment, the display look symbols and characters anyhow and after it is shut down and don't light on !
i check the power and is good.
i would like if it's a problem of display or module ?
and if one of 2 is broken, it is possible to buy one it ?
thanks
Patrice B.

Re: display shut down ...

Posted: Mon Jan 04, 2016 6:56 pm
by ArT
Does UTCOMP communicate with PC via USB? Is it recognized in UTCOMP application? If not, please check if it is recognized in device manager - if yes, what is device name?

Re: display shut down ...

Posted: Mon Jan 04, 2016 8:36 pm
by patrice
ArT wrote:Does UTCOMP communicate with PC via USB? Is it recognized in UTCOMP application? If not, please check if it is recognized in device manager - if yes, what is device name?


Then i tested and it don't want communicate with PC via USB !
It is dead ? It's possible to repair it ? or it's too expansive to repair by a new ?

Re: display shut down ...

Posted: Tue Jan 05, 2016 8:11 am
by ArT
Is it not recognized in device manager?
Do you see "device not recognized" when you plug in usb?
Have you tried to disconnect from car, wait a few minutes and connect only to PC?

Re: display shut down ...

Posted: Wed Jan 06, 2016 2:03 pm
by patrice
ArT wrote:Is it not recognized in device manager?
Do you see "device not recognized" when you plug in usb?
Have you tried to disconnect from car, wait a few minutes and connect only to PC?


It isn't recognized by device manager.
i no see when i plug it in usb
i tried to disconnect from car, wait few minutes and connect only to pc and nothing !

Re: display shut down ...

Posted: Thu Jan 07, 2016 9:42 am
by ArT
Please send this module to us and we will check it.

Re: display shut down ...

Posted: Thu Jan 07, 2016 10:00 pm
by patrice
ArT wrote:Please send this module to us and we will check it.


Ok
I send you too the display with?

Re: display shut down ...

Posted: Fri Jan 08, 2016 8:35 am
by ArT
I think that reason is in module, because it is not recognized via USB.
I've sent you PM with details.