please urgent help

Here you can ask technical questions about REVELPROG-IS and device/memory programming.
lider2000
Posts: 2
Joined: Sun Feb 25, 2018 6:14 pm
Has thanked: 1 time

please urgent help

Postby lider2000 » Sun Feb 25, 2018 11:02 pm

REVELPROG-IS
hp STMicroelectronics broke down when installing USB Driver
firmware update (software inside the device) collapsed :(
1-usb does not recognize
2- Power led is not lit
What's the solution ?

Image
Image
Last edited by lider2000 on Fri Apr 20, 2018 8:28 am, edited 1 time in total.

ArT
Posts: 1497
Joined: Wed Mar 25, 2015 8:54 am
Location: Warsaw, Poland
Has thanked: 51 times
Been thanked: 160 times

Re: please urgent help

Postby ArT » Mon Mar 05, 2018 7:52 pm

Device will go into DFU mode and start updating ONLY if driver is correct. You can broke device only if you interrupt updating process (during erasing or writing firmware) and in such case device will be not recognized by USB. Process may be interrupted due to power failure or other interruption (e.g. from other hardware or software, e.g. antivirus - that's why it is important to close all other applications during update and do not do any task in background). But don't worry, we can fix it but you need to send programmer to us (the only possible way to repair it is to open it and programm it with other device - directly on MCU). I sent you shipping info details on PM.

lider2000
Posts: 2
Joined: Sun Feb 25, 2018 6:14 pm
Has thanked: 1 time

Re: please urgent help

Postby lider2000 » Fri Apr 13, 2018 11:34 am

Many thanks for your help
  God bless you


Return to “Technical Support”

Who is online

Users browsing this forum: No registered users and 11 guests